Patients have the right to receive healthcare information in their preferred language. Carondelet Health Network recommends patients and families use the language they normally speak at home to receive healthcare information. During the registration and admission process, a Carondelet Health Network associate will ask if the patient desires language interpretation services. If the answer is yes, an associate will ask, “In what language do you prefer to discuss your healthcare?” If the patient or family requests to receive their healthcare information in a language other than English, the hospital will provide language interpretation services.
Patients and families are encouraged to use the language interpretation services provided rather than having family members interpret when discussing important healthcare information. Research demonstrates that the use of a qualified medical interpreter improves communication and understanding between the patient and the healthcare provider.
Only qualified medical language interpreters can interpret healthcare information related to the patient’s ailment, injury or medical history, informed consent, advance directives, Power of Attorney, patient diagnosis, treatment plan, medications, discharge instructions and billing or insurance issues. Non-qualified bilingual hospital staff members are not able to provide interpretation services for the purpose of sharing healthcare information.
Complimentary language interpretation phone services can be arranged through any staff member. A telephone with either a dual handset or a speaker phone allows the patient and healthcare provider to speak through a qualified medical interpreter.
Complimentary American Sign Language (ASL) interpretation can also be arranged through any staff member at Carondelet St. Mary’s Hospital and Carondelet St. Joseph’s Hospital. A video conferencing system allows the patient and health care provider to see and hear an ASL interpreter live on the conferencing system. At Carondelet Holy Cross Hospital arrangements can be made to provide an ASL interpreter by asking your nurse.
Patients with hearing, visual or speech impairments are encouraged to bring their own communication aids and devices to the hospital. The hospital can provide the following complementary communication devices by notifying any staff member:
• TTY (TeleTYpewriter/TDD (Telecommunication Device for the Deaf) phones and amplifiers
• Braille phone
• Closed-captioned TV
• Communication boards and/or pads
Patient Education Materials
Carondelet Health Network provides patient education materials in English and Spanish. Interpretation services are available to review patient education materials with the patient and or family in languages other than English and Spanish.