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Frequently Asked Questions
Why is this charge on my bill?
In order to assist you, please provide the following information:
- The charge in question
- The ten digit account number
You will be contacted within five
working days.
When is payment due?
Payment is due within 30 days after receiving the first statement.
Why is there a bill from both the hospital and the doctor?
The hospital and the doctors bill separately for their services.
Will Carondelet bill the primary insurance?
Medicare
Carondelet hospitals are participating Medicare providers and will
file a claim on a patient’s behalf. If a patient has a
supplemental policy, upon receipt of the Medicare payment, a claim
will also be submitted to the supplemental carrier.
AHCCCS (Arizona Health Care Cost Containment System)
If the patient is enrolled in one of the state’s AHCCCS plans, a
claim will be submitted to that plan.
HMO/ PPO/ Insurance and Third Party Indemnity Insurance
Carondelet hospitals are contracted with many traditional health
insurance and managed care plans and will submit a claim on the
patient’s behalf for payment. Patients are responsible for any
out-of-pocket deductible, and co-insurance, co-payment or
out-of-system balances.
Although Carondelet is not partnered with all Insurance Companies,
as a courtesy we will submit your claim if we have the necessary
information. Regardless of any available insurance coverage the
patient is ultimately responsible for the bill.
Will Carondelet bill the secondary insurance?
Yes, if the complete information has been provided.
Are there payment arrangements available?
There are a number of payment plans to help patients pay for
medical services. Our hospitals accept the following methods of
payment: cash or check, money order, debit card or credit card,
including Visa, MasterCard, Discover and American Express.
Prompt Pay Discount
A Prompt Pay Discount is offered for self-pay balances over $50 if
paid in full within 30 days of date of service or date of
discharge.
Extended Payments
A five-month extended payment plan is also available at 0%
interest. If more than five months are needed to pay the patient’s
medical bill, the patient has the option of arranging a payment
plan through First Bank of Montana (FBM), our extended partner.
Even after setting up a payment plan with FBM, patients have the
option of paying the account in full, interest free, within the
first 30 days of signing the agreement.
FMB Financial will send monthly statements to the patient’s home,
showing the minimum payment due. The minimum monthly payment
required by FBM is 4% of the balance or $20 (whichever is
greater). Accounts may be paid in full at any time without
penalty.
Financial Assistance
Financial assistance is available to all individuals in need. A
patient’s level of financial assistance is established after
completing a financial packet, which includes a financial
statement, current pay stub and other pertinent information
evaluated using Federal poverty guidelines. If a patient disagrees
with the financial assistance determination, he or she can ask for
a review by the Carondelet Health Network Financial Panel.
Self Pay Discount
Carondelet recognizes that all patients may not have health
insurance and are “self-pay.” A 30% discount on the hospital bill
is provided to any patient who does not have health insurance and
does qualify for the Financial Assistance Program.
Why is there another statement after the full payment has been
made?
The statement may have been mailed before the payment was posted
to the patient’s account. Please contact us to verify payment has
been received. Please provide the patient’s account number if
available, the patient’s name and date of birth, and the dates of
service.
Are financial counselors available to discuss the bill?
Yes, financial counselors are available at each of our hospitals.
| Carondelet St. Mary’s
Hospital: |
(520) 872-1052 |
| Carondelet St. Joseph’s
Hospital: |
(520) 872-3918 |
| Carondelet Holy Cross
Hospital: |
(520) 285-8033 |
Will an itemized bill be sent?
Yes, upon request. Please provide the patient’s account number if
available, patient’s name and date of birth, dates of service and
mailing address.
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